Privacy Policy | goUnder.store
Last Updated: 01 January 2025
At goUnder.store (“goUnder,” “we,” “our,” or “us”), your privacy is our priority. This Privacy Policy outlines how we collect, use, process, and protect your personal information in connection with your use of our website (https://goUnder.store), our e-commerce services, and our products.
By accessing or using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
- We collect the following categories of personal data:
- Identifiers: Name, email address, phone number, billing/shipping address.
- Payment Information: Billing and transaction details (processed via PayFast and its subsidiaries and payment partners).
- Commercial Data: Purchase history and product preferences.
- Device Data: IP address, browser type, device ID, and cookies.
- Geolocation Data: Non-precise location data inferred from your IP.
- User Content: Reviews, comments, survey responses, or any media you upload.
2. How We Collect Your Data
- We collect data:
- Directly from you when you create an account, make a purchase, or contact us.
- Automatically via cookies, analytics tools, and session recordings.
- From third parties such as social media platforms or service providers.
3. Use of Your Data
- We use your data to:
- Fulfil and manage your orders.
- Communicate with you (including support, notifications, and promotions).
- Conduct analytics and improve our services.
- Prevent fraud and maintain platform security.
- Comply with legal obligations.
4. Sharing of Personal Data
- We may share your data with:
- Printful (our dropshipping partner) will fulfil your orders.
- Service providers (hosting, analytics, marketing, and support).
- Payment processors – PayFast and its subsidiaries, namely:
- Debit Cards
- Credit Cards
- Instant EFT
- American Express
- Mobicred
- RCS
- Samsung Pay
- Apple Pay
- Zapper
- SnapScan
- Scan to pay
- ).
- Legal authorities were required by law.
- Affiliates and other vendors who help us operate our business.
- These payment partners have their privacy policies, and you should review them before capturing or processing any information or payments on the goUnder store.
- We do not sell your personal data.
5. Data Retention
- We retain your personal information for as long as necessary to:
- Fulfil your order and provide services.
- Comply with legal and tax obligations.
- Enforce our agreements and resolve disputes.
6. Your Rights
- Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your data.
- Opt out of marketing communications.
- Request data portability.
- Restrict or object to data processing.
- File a complaint with a supervisory authority.
- To exercise any of your rights, contact us at hello@goUnder.store.
7. Cookies & Tracking Technologies
- We use cookies and similar technologies for:
- Site functionality and personalization.
- Analytics and usage tracking.
- Marketing and advertising performance.
- You may control cookies through your browser settings. Learn more in our Cookie Policy.
8. Data Security
We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss. However, no system can be 100% secure.
9. Children’s Privacy
Our services are not intended for users under 18. If we learn that we have collected data from a minor, we will take steps to delete it. Parents or guardians may contact us to request removal.
10. International Users
Your data may be transferred and processed outside your country of residence, including in South Africa, subject to appropriate safeguards.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on our website with the new effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our practices:
- Email: hello@goUnder.store
- Phone: +27 11 211 4513
Thank you for trusting goUnder